Support Center
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VendorOS Support AI
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👋 Hello! I'm the VendorOS Support Assistant. I can help you with questions about the platform, troubleshoot issues, or guide you through any features. How can I help you today?
Frequently Asked Questions
General
VendorOS is an AI-powered business management platform built for Nigerian online vendors. It gives you six AI agents (OgaAI, Customer Care, Sales, Finance, Inventory, and Marketing) plus orders, inventory, VAT-ready invoicing, and WhatsApp automation — all in one dashboard.
The platform is designed primarily for entrepreneurs who conduct their businesses through WhatsApp Business, Instagram, and Facebook — micro-business owners operating independently or with small teams.
Business Categories
- Wig Sellers
- Fashion Vendors
- Cosmetics Sellers
- Perfume Vendors
- Phone and Accessory Dealers
- Nail Technicians
- Makeup Artists
- Food Vendors
- Online Vendors
- Freelancers
- Tutors
- Photographers
- Event Planners
- Handymen
- Small Service Providers
Business Characteristics
- 1–5 employees
- Operate primarily via WhatsApp
- Limited bookkeeping practices
- No CRM systems
- No ERP systems
- Monthly revenues between ₦10,000 and ₦10,000,000
Yes. VendorOS works as a Progressive Web App on any phone browser. The Sales and Inventory screens also work offline — new orders and stock updates are saved on your device and automatically sync once you're back online (look for the "pending sync" badge in the header).
Every new signup gets a free 7-day trial with full access. After that, choose Starter (₦3,000/month) or Professional (₦5,000/month) — both with free setup, no hidden fees, and you can cancel anytime.
No. VendorOS is not a marketplace where strangers discover your products — it's a private back-office tool for managing your own existing customers, orders, inventory, and finances, with AI and WhatsApp built in.
No, VendorOS doesn't operate its own delivery fleet. It helps you track order and delivery status and automatically notifies your customer via WhatsApp when their order is out for delivery or ready for pickup.
Account & Setup
Click "Start Free Trial" on the homepage, enter your details and business name, and you're in. From there you can use the AI setup assistant (Dashboard → "Finish setting up your account", or go straight to your setup chat) to walk through connecting WhatsApp and adding your first product — just like talking to a person.
Yes — every new account gets a conversational onboarding guide (Dashboard → "Finish setting up your account") that asks one question at a time: your business name, your WhatsApp Business number, your first product, and your first customer.
Currently each account is linked to one business. If you run more than one business, contact support@vendoros-ai.com to discuss options.
Inventory & Product Management
Yes. The Inventory page shows live stock levels, flags low-stock and out-of-stock items, and lets you restock with one click — even offline.
Yes. Every product has a VAT rate (default 7.5%, the Nigerian standard) and you can mark individual items as VAT-exempt. VAT is calculated automatically on every sale.
Yes — click "Notify Customers" on the Inventory page and VendorOS sends a WhatsApp message about newly restocked items to every customer who has a WhatsApp number on file.
Sales & Payments
Yes. Create an order from the Orders page with one or more line items; VendorOS calculates the subtotal, VAT, and total automatically and logs it to Finance.
Yes. Every order automatically gets a sequential, VAT/FIRS-ready invoice (e.g. INV-0001) — view and print them from Finance → Invoices.
We accept all major Nigerian bank cards, bank transfers, and mobile money through Flutterwave, with instant confirmation.
WhatsApp & AI Features
Yes. Your AI agents can answer customers on your own WhatsApp Business number (a regular personal WhatsApp number won't work) — see "How do I connect my WhatsApp number?" below. Until it's connected, customers can already chat with your shop's AI through your WhatsApp shop link.
Before you start, you'll need
- A WhatsApp Business number that can receive an SMS or phone call (for the verification code). A personal WhatsApp number won’t work.
- A Facebook account you can log in with. You can create your Meta business account during setup.
- If your number is currently used in the WhatsApp Business app, you may be asked to delete it from the app first — back up your chats before you do.
The steps
- Add your WhatsApp Business number to VendorOS. Enter it when you sign up, or later in Settings → “Your WhatsApp Business number” → Save. We then set up your private WhatsApp connection automatically.
- Start selling straight away with your shop link. While your own number is being connected, share your WhatsApp shop link (on your Dashboard). Customers who tap it chat with your shop’s AI right away.
- Watch for your “Connect WhatsApp” email. Connecting your own number goes through Meta’s official WhatsApp signup, which we’re opening to shops in stages. When it’s ready for yours, we email you and a “Connect WhatsApp” button appears in Settings. Nothing to do until then — keep selling with your shop link.
- Connect with Facebook. In Settings, click “Connect WhatsApp”, log in with Facebook, choose or create your business, and enter the verification code sent to your phone. It takes about two minutes.
- Test it. Once Settings shows “Connected”, send your number a message from another phone and watch your shop’s AI reply. Every chat appears under Conversations.
Prefer pictures? See the visual walkthrough. Stuck at any step? Chat with us here or email support@vendoros-ai.com.
Yes. Every shop gets a WhatsApp shop link (on your Dashboard and in Settings). Customers who tap it message the VendorOS WhatsApp line with your shop code, and your AI answers them as your shop — with your own products and prices. Every chat shows up under Conversations. Share it in your Instagram bio, WhatsApp status and flyers.
Connecting your own number goes through Meta's official WhatsApp signup, which we're opening to shops in stages — we'll email you when it's ready for yours. The connection itself then takes about two minutes in Settings ("Connect WhatsApp", log in with Facebook, enter the code sent to your phone). Until then, your WhatsApp shop link already lets customers chat with your AI.
Meta may ask you to delete the number from the WhatsApp Business app before it can be connected, and chats on the app aren't moved over. Back up your chats first (WhatsApp → Settings → Chats → Chat backup). If you'd rather keep using the app on that number, use your WhatsApp shop link instead, or connect a second number.
Once connected, OgaAI, Customer Care, Sales, Inventory, and Finance can all chat with customers on your behalf, answer questions, and send payment confirmations, order updates, delivery status notices, and new-stock alerts automatically.
VendorOS uses Anthropic's Claude AI to power every agent, including OgaAI, Customer Care, Finance, Sales, Inventory, and Marketing.
Notifications & Alerts
Yes. When you mark an order as paid, VendorOS sends the customer a WhatsApp payment confirmation; status changes trigger order-update and delivery messages too.
WhatsApp is best for customer-facing updates (payments, orders, delivery, new stock) since most customers already check it daily. Email is used for your own account notices like trial reminders and billing.
Security & Data
Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use Row-Level Security so each business can only access its own data. See our Privacy Policy for full details.
Yes, your data lives in a managed, automatically-backed-up Postgres database. Offline sales/inventory entries are also queued safely on your device until they sync.
Yes. You can export your customers, orders, and transaction data from your dashboard. For a full data export, contact support@vendoros-ai.com.
Reports & Analytics
Yes. Finance → Accounting Report gives you a printable monthly summary — sales, VAT collected (for FIRS remittance), expenses, and net profit — the kind of numbers a small accountant or auditor asks for first.
Yes — the Finance dashboard shows revenue, expenses, refunds, and net profit at a glance, and OgaAI/Finance agent can answer specific questions like "what was my profit this month?"
Subscription & Billing
Go to Settings → Subscription Plan to pay via Flutterwave with a Nigerian card, bank transfer, or mobile money.
Yes — no lock-in. Contact support@vendoros-ai.com and we will process your cancellation within 24 hours.
Support
Chat with the AI assistant on this page anytime, or email support@vendoros-ai.com — our team responds within 24 hours.
Yes — see "Does VendorOS offer guided onboarding assistance?" above. It's a free, conversational, step-by-step setup built into every account.
Yes — VendorOS is built ground-up for Nigerian online vendors: Naira pricing, Flutterwave payments, WhatsApp-first customer communication, and VAT/FIRS-ready invoicing at the Nigerian standard rate.